Last Updated: January 29, 2026
We stand behind our products with a generous refund policy
You may request a refund on any digital product purchase within 90 days of your initial purchase.
All refund requests must be submitted within the specified refund period. Due to company policy, we cannot honor refund requests made after the refund period expires.
Refunds are typically processed within 5-10 business days after approval. The refund will appear on your original payment method.
We ship all orders within 1-3 business days from our manufacturing facility in Ohio.
Standard shipping via USPS typically takes 3-7 business days for delivery within the US.
Shipping to international addresses may take up to 2-6 weeks. International orders may be subject to customs fees.
Email our support team at support@BrainSongOfficial.com with your order details
Include your order number, purchase date, and reason for refund request
Our team will review your request and process your refund within 5-10 business days
If your order arrives damaged or is lost in transit, please contact us within 14 days of the estimated delivery date.
Refunds are processed to your original payment method. Processing times vary by payment provider.
We reserve the right to refuse refunds in cases of suspected abuse or fraud.
Our support team is here to assist you with any refund-related questions or issues.